No matter the industry, a CRM filled with outdated, incomplete or incorrect data can hinder even the most talented sales team ...

Revenue in the Customer Relationship Management Software market is projected to reach US$15.35bn in 2024. Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 13.60%, resulting in ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

By focusing on continuous improvement, you can set your business apart, foster lasting relationships and achieve long-term ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s ...

The rise of smart factories is reshaping the manufacturing landscape, driven by the integration of Artificial Intelligence ...

CRM training is essential when you invest in or transition to a new CRM software. Check out our training tips from the ...

Narayanan, V.G. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Teaching Note 103-013, August 2002. (Revised February 2018.) ...

The landscape of banking, from smaller community banks to larger banking institutions, has continued to expand its ...

Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...