Network Function Virtualisation (NFV) represents a paradigm shift in the design and deployment of network services, decoupling software implementations of network functions from specialised hardware.

When you look up the definition of a "cost center," it probably refers to an essential but non-profitable part of a business. In many cases, the customer service (CS) function is explicitly viewed as ...

Learn how utility functions derive demand functions and their role in maximizing consumer satisfaction and economic decision making.

2023 will be remembered for a lot of things, but for many, it will be the year when budget reductions, cost-cutting and layoffs were front of mind. In the tech sector alone, more than 240,000 jobs ...

Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

As companies look to future-proof their business in an age of fast-evolving digital transformation and rising customer expectations, the maturity of a Global Business Services (GBS) delivery model has ...