Surely you have experienced this scenario: An employee walks into a manager’s office and declares, “We have a problem.” The manager, not at all phased by this statement, replies calmly, “Well, I know ...

Danger lurks everywhere in our world, as we see from the epidemic of gun violence. It’s impossible for the police to protect us from every madman with an assault rifle, as the recent tragic events in ...

Problem Solving is an Institutional goal of Pratt. It is a complex process that should be better understood if we are going to teach it. This talk is a beginning in the direction of understanding ...

Assessing Responses to Problems: Did It Work? An Introduction for Police Problem-Solvers, 2nd Edition (John E. Eck) - Police managers need to evaluate whether their response to a problem was effective ...

A couple of months back, the DSL at my house fizzled over a weekend, with service sporadic to none. On a Sunday, I called Verizon tech support, and the customer service technician walked me through ...