At the ABC 360 Conference, Catherine Kuhlmann drove home a powerful truth: no one in EMS is exempt from the responsibility to ...

Why is customer care service important in healthcare? Health concerns can cause a great amount of anxiety to patients and family members. The weakest moment of a person is when he has a health ...

About 36% of Optum patients who responded reported serious customer service issues that have interfered with their care. Optum says it understands the frustrations some of its patients have been ...

Looking beyond patient care, make sure strong foundations ... provider should invest and improve its services, it must remember that the customer and patient journey cannot be merged.