For National Customer Service Week, customer service consultant Micah Solomon offers his MAMA Method for customer service recovery: How to calm an upset customers and turn them around. The rapidly ...

My recommendations as a consultant on customer service and customer experience for my firm, Micah Solomon & Associates, have been changing apace, as have those of Colin Taylor, a storied expert on ...

Micah Solomon: What is something you’re excited for in 2018 – any restaurant / hotel opening / hospitality partnership? Frances Kiradjian: In 2018, BLLA (Boutique & Lifestyle Lodging ...

Customer service transformation expert, consultant, author, keynote speaker. Named "World's #1 customer service transformation expert" by Inc. Magazine. Reachable at micahsolomon.com. Very happy ...