The businesses that are best loved by customers tend to be ones that make them feel smart, competent, in control.

Customer service transformation expert, consultant, author, keynote speaker. Named "World's #1 customer service transformation expert" by Inc. Magazine. Reachable at micahsolomon.com. Very happy ...

Micah Solomon is the co-author with Leonardo Inghilleri of Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization and a public speaker based in ...