But more importantly, the strategy helped save $10 million ... Siemiatkowski admitted that Klarna acted too hastily with cost savings in mind. “As cost unfortunately seems to have been a too ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.