That said, the most effective approach to dealing with customer complaints starts with understanding that a complaint isn't personal nor an attack on your business. That’s according to Palesa ...

When dealing with customers ... Prioritize Active Listening - Make listening to customer complaints a priority as it allows you to grasp their issues thoroughly and address them effectively.

A couple in West Mifflin reached out to KDKA Investigates for help after realizing the contractor they hired for a home improvement job might never return. This story is unfortunately common around ...