AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Continuously investing in the development of your sales team's skills can positively impact their selling efforts.

We all know that old adage, "The customer is always right." I don't think it means the customer knows everything or knows better than you do when it comes to the best solution for their problem.

This article will examine the importance of service skills for pilots and discuss how meaningful this is to the airlines they ...

A nonprofit in Clyde is empowering people with disabilities by creating sweet opportunities, teaching customer service skills ...

The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.

The development of specialised skills and indigenous technology would be key to driving EV adoption in the country. For instance, AI can help personalise interactions by understanding customer ...

HOOVER – Jefferson State is now offering a new customer service program at its Shelby-Hoover campus.