SPRINGFIELD, Mass. (WWLP)– Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College (STCC).

There is a mistake that many companies make when it comes to customer service training. I’ll get that in a moment. For now, let me make the case for why it makes sense to invest in customer service.

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty, says Micah Solomon, a customer service ...

Your customer is your business. Period. Customer service teams should be, first and foremost, trained in the ideology of “make things right at all costs.” – Evan Rubinson, Meters Music ...

“It is imperative that the OPEX training either initial or refresher be completed to ensure personnel are reminded of the important role they have in providing customer service and ...

De-escalation is the new customer service: Training to deal with angry, maskless patrons “I used to think that a bad tipper was the worst kind of customer. Little did I know" ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

ANSBACH, Germany (Feb. 5, 2020) -- U.S. Army Garrison (USAG) Ansbach housing employees have attended two of four training modules designed to increase their professional customer service abilities ...

5. Customer service training is a true superpower. Your customer service initiatives mean nothing if your employees don’t know how to deliver them.