Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty, says Micah Solomon, a customer service ...

What is customer service-specific empathy and how do you go about training for it and deploying its power? And is empathy by itself it enough to propel an organization forward?

“It is imperative that the OPEX training either initial or refresher be completed to ensure personnel are reminded of the important role they have in providing customer service and ...

De-escalation is the new customer service: Training to deal with angry, maskless patrons “I used to think that a bad tipper was the worst kind of customer. Little did I know" ...

Using a finetuned large language model, the students created a chatbot that can supplement the learning of customer service agents. Utilizing both Anthropic and OpenAi’s most recent models, agents ...

Your customer is your business. Period. Customer service teams should be, first and foremost, trained in the ideology of “make things right at all costs.” – Evan Rubinson, Meters Music ...

ANSBACH, Germany (Feb. 5, 2020) -- U.S. Army Garrison (USAG) Ansbach housing employees have attended two of four training modules designed to increase their professional customer service abilities ...

In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...