Customer reviews have become so ubiquitous that we no longer notice how dependent we’ve become upon them, but for many businesses and product categories, they’re a make-or-break proposition. A ...

When a customer has reached out with a complaint, they’ve likely reached an emotional state that leads them to vent to you. ... How To Use Angry Customer Feedback To Turn Them Into A Fan.

A hotel worker told an angry customer that her job was to listen to her complain in a viral video. The video—titled "angry karen pt 2"—was posted on TikTok on Saturday night.

In the high-stress environment of a call center, dealing with angry and frustrated customers is a daily occurrence that can take a hefty toll on service providers' emotional resilience and health ...

How to Deal With Angry Customers on Facebook Posts. When you take your brand online via social media, you are creating a new medium to engage with your community of customers.

It is far better to quarantine the customer and their complaint to a one-on-one session so that you can work to resolve the problem and lessen exposing your company to further embarrassment. 2.

Since the release of ChatGPT, there has been rising fears a that AI could displace customer service jobs. Those fears have escalated following the unveiling this week of OpenAI's new model, GPT-4o .

Energy firms told Reuters that angry customers in Germany phone them every day about surging bills. Some clients cry and need psychological support, a local utilities association told Reuters.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...