Customer reviews have become so ubiquitous that we no longer notice how dependent we’ve become upon them, but for many businesses and product categories, they’re a make-or-break proposition.

Making a customer complaint is enough of a hassle on its ... As cathartic as it may seem, getting angry or venting doesn’t help you resolve your problem faster. In my experience, anger just ...

Languages: English. You can get in touch with Khaleda by emailing [email protected] A hotel worker told an angry customer that her job was to listen to her complain in a viral video.

We’ve asked industry leaders how they prevent angry customers, handle customer complaints, and turn angry customers into something positive for the business. Nobody likes dealing with angry ...

On the other end of the line, Lisa, a seasoned call center agent, took a deep breath and quickly concocted an "angry customer narrative" before calmly responding. In the high-stress environment of ...

Though the goal of social media engagement is positive interaction, there are times when you must address customer complaints. If your business has adopted a social media engagement policy ...

It is far better to quarantine the customer and their complaint to a one-on-one session so that you can work to resolve the problem and lessen exposing your company to further embarrassment.

Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer ... complaint, while only a small fraction said social media was their first choice. "When you're really ...

Energy firms told Reuters that angry customers ... Scores of customers in Germany upset over their sky-high energy bills are regularly phoning up suppliers to complain about the surging prices ...