Quality customer service will not only impress new customers but will also be a key motivator in their decision to stick around for the long term. This means that training customer service reps on ...

Progressive has tens of thousands of customer service agents and has high costs in training them. Using a finetuned large language model, the students created a chatbot that can supplement the ...

Waitrose is rolling out new customer service training for store workers as it looks to “raise the bar” of its in-store experience and the level of service provided in its supermarkets. The programme – ...