It is far better to quarantine the customer and their complaint to a one-on-one session so that you can work to resolve the problem and lessen exposing your company to further embarrassment.

Complaints to call center workers are about to sound a lot less angry, and they have artificial ... in a bid to reduce the stress faced by customer service workers. The company, one of Japan's ...

A customer was upset about service received at a phone repair shop, which led to a fight and then fatal shooting that left the customer and employee dead, Texas ...

Nakatani said, “AI is good at handling complaints and can do so for long hours, but what angry customers want is for a human to apologize to them.” Because it is difficult for AI to completely ...

The job almost cost the 19-year-old Quakertown man his life after a bullet, allegedly fired by an angry customer, shattered his rear window as he drove off. The customer who police allege shot at ...