Thousands of Brits were left without internet or mobile data as Vodafone said a 'major issue' was affecting broadband, 4G and 5G services - with engineers working urgently to fix the problem

At its peak, more than 130,000 people reported problems to the internet status checker Downdetector. Vodafone has announced that the mass outages to its internet connections, app, website and customer services on Monday were not the result of a cyber attack.

Vodafone reportedly grappled with a nationwide outage on Monday, leaving thousands of users offline across the UK.On October 13, 2025, the Vodafone outage, which affected thousands of users, has now been fully resolved.

Vodafone, BT, Virgin Media, CityFibre and Sky are among those that have received complaints, with issues spanning across the UK, including Manchester, London, Glasgow and Cardiff. If you've been left without an internet connection, you could be entitled to compensation, without needing to do anything about it.

Vodafone UK experienced a major outage today that affected thousands of customers across its broadband and mobile networks.The issues started at around 2.38pm BST, when the website Downdetector showed an enormous spike in reports.

If you were one of the thousands of UK users who suffered from Vodafone's massive broadband outage yesterday, October 13, there's a chance you could be owed some money back. The UK Internet Service Provider (ISP) is part of Ofcom's automatic compensation scheme, which means users will get money back from the firm when things go wrong.

On Monday, issues at British telecommunications giant Vodafone led to large scale service outages that impacted hundreds of thousands of Vodafone customers.