Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s ...

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization ...

The rise of smart factories is reshaping the manufacturing landscape, driven by the integration of Artificial Intelligence ...

The importance of automation and Customer Success Management (CSM) tools has become increasingly prominent in contemporary ...

Net Promoter Scores (NPS), customer satisfaction scores (CSAT) and customer effort scores (CES) are the three basic KPIs of ...

Running a small business means juggling many tasks, and keeping track of all your contacts can be overwhelming. Contact ...

US-based construction consulting company Intentio Innovations has adopted Unanet customer relationship management (CRM) ...

Altogether, an effective Customer Reference Management system enhances sales performance and builds lasting customer trust.

"Customer experience management is a business function rooted in continuous improvement, which means change," said Jeff ...

Gartner’s analysts detailed the different approaches to adopting AI at the Gartner IT Symposium/Xpo in Australia.

Register Now to attend the webinar AI & Knowledge Management for Customers and Agents, on Wednesday, November 20, 2024, at 11 AM PT / 2 PM ET. destinationCRM.com is dedicated to providing Customer ...

Ah the holidays … the most stressful wonderful time of year! As the season approaches, many might feel the pressure. But as ...