But more importantly, the strategy helped save $10 million ... Siemiatkowski admitted that Klarna acted too hastily with cost savings in mind. “As cost unfortunately seems to have been a too ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

Klarna's CEO announced at London SXSW that AI will take over boring jobs, while humans will provide VIP service.