Klarna CEO Sebastian Siemiatkowski previously said its AI assistant was already doing the work of 700 full-time customer ...

The British telecom giants earlier said it planned to cut up to 55,000 jobs by 2030. The company has turned to AI to reinvent ...

Klarna replaced 40% of its staff with AI, touting savings. However, customer dissatisfaction surged because the AI couldn't ...

Artificial intelligence is also playing a growing role in these layoffs. Klarna's CEO revealed that the company has cut 40% ...

The buy-now-pay-later pioneer says automation may herald a recession, but letting people pay for pizza in installments will ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

After using AI to replace the work of 700 employees, Klarna CEO Sebastian Siemiatkowski says offering human customer service ...

Klarna CEO Sebastian Siemiatkowski has already used AI to do the work of 700 people at his company, but also had to recruit human workers to perform some high-function jobs. Welcome to the AI future.

Elon Musk and hundreds of other tech mavens wrote an open letter two years ago warning AI would 'automate away all the jobs' ...

Many companies lumped layoffs in with larger cost-cutting strategies. Some have cited artificial intelligence as a factor in ...

The CEO of payments company Klarna has warned that AI could lead to job cuts and a recession. Sebastian Siemiatkowski said he believed AI would increasingly replace white-collar jobs. Klarna ...

Klarna's CEO revealed that the company has cut 40% of jobs partly due to AI investments. Shopify CEO Tobias Lütke told employees in April that they must justify why tasks cannot be performed by ...